01 Order Processing Time

All orders are processed after payment confirmation.

During peak seasons, promotional events, product launches, or holidays, processing times may take longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. An order confirmation does not mean that your order has shipped. Processing time is separate from delivery time.

02 Shipping Destinations & Delivery Time

We currently provide shipping services to customers in the United States.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

• The shipping destination.
• Customs or security processing, where applicable.
• Carrier delays or service interruptions.
• Weather conditions and public holidays.
• Peak seasons and promotional periods.
• Incorrect or incomplete shipping information.
• Other circumstances outside our reasonable control.

03 Shipping Fees

Shipping fees are calculated based on your order details, destination, parcel weight, and available delivery method. Applicable charges will be displayed during checkout before payment is completed.

From time to time, we may offer free-shipping promotions or special shipping offers. These offers may be subject to minimum purchase amounts, excluded products, eligible destinations, or promotional periods stated with the offer.

04 Order Tracking

Once your order has shipped, tracking information will be provided by email when available.

Please allow several business days for tracking information to update after dispatch. A tracking number may initially show “Label Created,” “Pre-Shipment,” or a similar status while the parcel is awaiting its first carrier scan.

Some delivery services or remote destinations may provide limited tracking updates.

05 Customs, Duties & Taxes

For shipments that cross international borders, customers are responsible for applicable customs fees, duties, taxes, brokerage charges, or import fees unless these charges are expressly collected during checkout.

Customs policies vary by country and region. Customs authorities may inspect or delay a parcel, and these procedures are outside our control.

If a parcel is refused because customs fees or import charges are not paid, any refund will be handled according to our Return & Refund Policy and applicable law. Shipping, return, customs, and carrier charges may be deducted where legally permitted.

06 Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details at checkout, including the recipient's name, street address, apartment or unit number, city, state, ZIP code, telephone number, and email address.

If incorrect information is provided, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

We are not responsible for delays, failed deliveries, returned parcels, or additional charges caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

07 Delayed, Lost, or Damaged Packages

While we work with shipping partners, unexpected delays, loss, or damage may occasionally occur.

If your parcel has not arrived within the estimated delivery timeframe, please:

1. Review the tracking information.
2. Check with household members, neighbors, building management, or the local delivery office.
3. Verify that the shipping address on your order confirmation is correct.
4. Contact our customer service team for assistance.

We will work with the shipping carrier to investigate the issue. Carrier investigations may require additional time and supporting information.

If a parcel arrives damaged, contact us promptly and provide clear photographs of the outer packaging, shipping label, internal packaging, and damaged product. Please keep the packaging until the claim has been reviewed.

Any refund, replacement, or other remedy will be handled in accordance with our Return & Refund Policy and applicable consumer-protection law.

08 Returned or Undeliverable Packages

A parcel may be returned because of an incorrect address, unsuccessful delivery attempts, refusal, failure to collect, or unpaid customs charges.

If a parcel is returned, we will contact you when it has been received and inspected. Reshipping fees, return charges, or deductions may apply where permitted by law and where the failed delivery was caused by information or action attributable to the customer.

09 Order Changes & Cancellations

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation after processing has begun.

Orders that have already shipped cannot be cancelled and must follow the return procedure stated in our Return & Refund Policy, subject to applicable law.