01 Return Eligibility & Timeframe

Eligible items may be submitted for return within 14 days of delivery. To help ensure a smooth return process, please make sure your item meets the following requirements:

• The item is unused, unworn, unwashed, and in its original condition.
• Original tags, packaging, accessories, and included components are retained, where applicable.
• Proof of purchase or a valid order number is available.
• The item is returned according to the instructions provided by our customer service team.

Items that have been worn, washed, altered, damaged, or returned without required tags or packaging may be ineligible for return. Exceptions may apply to defective, incorrectly supplied, or delivery-damaged products, and wherever acceptance is required by applicable law.

02 How to Initiate a Return

To begin a return, contact our customer service team using the contact information provided on our website. Please include:

• Your order number.
• The item you wish to return.
• The reason for your return request.
• Clear photographs if the item is damaged, defective, incorrect, or has a packaging issue.

Once your request has been reviewed and approved, we will provide the applicable return instructions, including the designated return address or shipping label when available.

Please do not send items back before receiving return instructions. Unauthorized returns may be delayed or refused. All returned items are subject to inspection, and return authorization does not automatically guarantee a refund.

03 Return Shipping & Fees

Customers are generally responsible for return shipping costs, except when:

• The item is defective.
• The wrong item was delivered.
• The product arrived damaged.
• A verified fulfillment error occurred on our part.
• Applicable law requires us to cover the return cost.

Original shipping fees are non-refundable unless the return results from an error on our part or a refund is otherwise required by law.

We recommend using a trackable shipping service and keeping your shipping receipt. We are unable to assume responsibility for customer-returned packages lost or damaged before reaching the designated return location.

No restocking fee will be charged for an approved return unless the fee was clearly disclosed before purchase and is permitted by applicable law.

04 Refunds & Processing

After your returned item arrives and has been inspected, we will notify you whether your refund has been approved or declined.

Approved refunds will be issued to the original payment method. We generally cannot redirect a refund to a different card, account, or payment method.

Please allow additional time for your bank, credit card issuer, or payment provider to process and post the refund. Processing times vary by provider and may be outside our control.

If your refund appears overdue after we have confirmed that it was issued, please contact your payment provider first. If the issue remains unresolved, contact our customer service team with your order details.

05 Items Not Eligible for Return

Unless an exception applies under this policy or applicable law, the following items may not be eligible for return:

• Items clearly marked as final sale before purchase.
• Items worn, washed, altered, or damaged after delivery.
• Items missing required original tags, packaging, or accessories.
• Gift cards.
• Complimentary gifts or promotional items that were not purchased separately.
• Personalized or customized products, where applicable.

We encourage customers to review product descriptions, sizing details, and care instructions before placing an order. Items that do not meet the return requirements may be refused, except where applicable law provides otherwise.

06 Exchanges

Direct exchanges are not currently available.

If you need a different size, color, or product, please submit a return request for the original eligible item and place a separate order for the item you prefer.

A new order does not change the eligibility requirements or approval process for the original return.

07 Damaged, Defective & Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

To help us review the issue, please provide:

• Your order number.
• Photographs of the outer shipping package.
• A photograph of the shipping label.
• Photographs of the internal packaging, where applicable.
• Clear photographs showing the affected item and the issue.

Please retain the item and its packaging until our review is complete. Depending on the circumstances and product availability, an appropriate resolution may include a replacement, refund, store credit, or another remedy.

08 Product Care & Condition

Before using or washing an item, customers should review the product description, sizing information, care labels, and manufacturer instructions.

Items worn, washed, altered, or damaged through improper care or use are generally not eligible for return, except where required by law or where the item is defective or incorrectly described.

If you believe your item has a manufacturing defect, please contact customer service with your order number and supporting photographs so that we can review your concern.

09 Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once order processing has begun.

Orders that have already shipped cannot be cancelled and must follow the return process outlined in this policy.

If an order is successfully cancelled before shipment, any payment collected for the cancelled order will be refunded to the original payment method.

10 Refused & Undeliverable Packages

Packages returned because of delivery refusal, an incorrect address, unsuccessful delivery attempts, failure to collect, or unpaid carrier or import charges will be reviewed after they are received.

Where permitted by law, original shipping costs, return shipping charges, or other direct carrier fees may be deducted from a refund when the delivery failure resulted from information or action attributable to the customer.

11 Contact Our Customer Support Team

If you have questions about a return, refund, or order issue, please contact our customer service team through the contact information provided on our website.

Please include your order number and a brief description of your request so that we can assist you more efficiently.